Customer Pulse by Simetrical:

A direct channel with your clients

Increase your client’s satisfaction levels by identifying and tackling their discomfort and complaint reasons before they leave your establishment. Customer Pulse generates statistics and tendencies, as well as alarms to attend unsatisfied clients instantly.

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What does Customer Pulse do for you?

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Crisis management

Don’t let clients leave your store with a complain. Turn a bad experience into a good one with the right customer service.

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Get real time information

Forget about capturing data. Information is registered automatically and will be available for you immediately.

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Integrated with Scorecard

Link Customer Pulse with Scorecard and add this metric to your BI control board.

Measure your clients satisfaction

Improve your service

Customer Pulse is an exit survey applied to all customers and consists of a few simple post-sales questions. With this tool you are able to know the level of satisfaction of your service or product.

The survey is filled on an iPad or any other electronic device in site, in 10 seconds the client’s experience is known by the manager. Results are sent immediately so corrective actions are taken as fast as possible.

If the customer’s opinion is negative, Customer Pulse helps you apply corrective actions immediately by sending a message to the managers smartphone with the client’s comments.

Along with Scorecard, Customer Pulse analyses the level of satisfaction of clients over a certain period and compares them with last period’s incomes.

Get results in seconds

Apply immediate strategies

If the customer’s opinion is negative, Customer Pulse helps you apply corrective actions immediately by sending a message to the managers smartphone with the client’s comments.

Get a simple tool that lets you analyze your clients satisfaction on a daily basis, also compare your results with the rest of the market and, along with Scorecard, compare your income with how the customers are evaluating you.

Change your customer perceptions. We work with:

Restaurantes

Restaurants

Hoteles

Hotels

Retail

Retail

Sector Automotriz

Car concessionaires

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Improve your productivity, use the correcto tools.

Fill up the form and one of our advisers will contact you to talk about the best strategy for your business.

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